Frequently Asked Questions by Students

You have questions, we have answers!

Question: My student reported they did not earn a badge

Answer: While rare, it's possible the student's account may not be configured correctly in Canvas. Please have the student contact UTO's 24/7 Help Desk (they can click the Help icon in the Canvas menu). If UTO is unable to diagnose the issue, please contact LibraryLearningCredentials@asu.edu.

Question: Which browsers should I use?

Answer: You will complete the credential in Canvas, so you should use a browser officially supported by Canvas.  

Question: Where can I find my completed credentials?

Answer: You can access credentials using these instructions on the Badgr Student Help Resources website.

Question: How do I add other digital credentials I've earned to my Badgr backpack?

Answer: Badgr allows you to import credentials and badges you have earned from other services, such as Credly. Follow these instructions to import badges into your Badgr backpack. 

Additional Help Resources

If you would like more information about the Badgr tool and ASU's digital credentialing pilot, please see the Badgr Student Help Resources website, which is maintained by the University Technology Office.