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Hurricane Emergency Resources


This page is meant to serve as a collection of emergency resources and aid for individuals affected by Hurricane Florence.

Sign up to receive safety tips via text message about hurricanes by texting HURRICANE to 43362. Message & data rates may apply.

Emergency Numbers

Life Threatening Emergencies


Non-Life Threatening Emergencies (general city information, water emergency, sewer emergency, and environmental concerns)


Emergency Shelter Information

211 (or 888-892-1162) 

704-376-1661 (press 1 for emergencies) - American Red Cross of the Greater Carolinas Region in Charlotte  

Report Power Outage
 Call: 800-228-8485 

Test: 57801 to reach Duke Energy

Road Conditions 

dial *HP for the Highway Patrol in emergency scenarios

Emergency Websites

FEMA: Hurricane Florence Resources

Disaster Assistance

American Red Cross Safe and Well website

Federal, State, Local Resources:


If you need a safe place to go, text SHELTER and your zip code (i.e. SHELTER 12345) to 4FEMA (43362) to locate an open emergency shelter near you.

You can also look up shelters on the FEMA App.

Other Contacts

Other storm information

▪ For storm updates and other assistance, text “Florence” to 898211. This will allow you to receive updates on road conditions, gas availability trackers and a list of shelters. For help over the phone, you can also call 211.

▪ To get city of Charlotte emergency information by text message, text CHARMECK to 888777.

Hours and Locations