This page is meant to serve as a collection of emergency resources and aid for individuals affected by Hurricane Florence.
Sign up to receive safety tips via text message about hurricanes by texting HURRICANE to 43362. Message & data rates may apply.
Life Threatening Emergencies
Non-Life Threatening Emergencies (general city information, water emergency, sewer emergency, and environmental concerns)
Emergency Shelter Information
211 (or 888-892-1162)
704-376-1661 (press 1 for emergencies) - American Red Cross of the Greater Carolinas Region in Charlotte
Report Power Outage
Test: 57801 to reach Duke Energy
dial *HP for the Highway Patrol in emergency scenarios
FEMA: Hurricane Florence Resources
American Red Cross Safe and Well website
Federal, State, Local Resources:
If you need a safe place to go, text SHELTER and your zip code (i.e. SHELTER 12345) to 4FEMA (43362) to locate an open emergency shelter near you.
You can also look up shelters on the FEMA App.
Other storm information
▪ For storm updates and other assistance, text “Florence” to 898211. This will allow you to receive updates on road conditions, gas availability trackers and a list of shelters. For help over the phone, you can also call 211.
▪ To get city of Charlotte emergency information by text message, text CHARMECK to 888777.