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WPC 101: Student Success in Business: Interlibrary Loan / Document Delivery

ASU 101 for the WP Carey School of Business


Is the book you need on a different campus?
... We'll get it from the other library and deliver to the library you prefer to use. If you're an ASU Online student, we'll mail the book to your home address.

Is the book you need checked out or on hold?
... We'll get the book for you from one of our BorrowItNow partner libraries or you can place a hold on the book to be next in line to check it out.

Is the book you need not owned by the ASU Library?
We'll find a library that does have it and borrow it from them.

Is the journal article you need not available online?
... We'll have the article scanned and placed in your online account.

And best of all? ... The service is free and most requests are filled in 2-3 days, many within 24 hours.


To find out about the Interlibrary Loan and Document Delivery services, read the instructions below

If you have any questions or difficulties registering for the Interlibrary Loan/Document Delivery services or with submitting a request, please contact our Interlibrary Loan staff at 480-965-3282 or at ill@asu.edu. 

Request Book from an ASU Library

If you want a book pulled and held for you or brought over from another library, you can click on the Request icon in the ASU Library online catalog in either the results list or the detailed record for the book. ASU online/distance education students can also use this service to have the book mailed to them by following the instructions on the Online/Distance Education – Book Requests web page. 


Results List Example

Requesting books from results list


Detailed Record Example 

Requesting book from detailed catalog record


Interlibrary Loan & Document Delivery ... Activate Your Account

To activate your Interlibrary Loan account start with the Libraries home page (http://lib.asu.edu).  Mouse over "My Accounts" on the black navigation bar, then click on "My Interlibrary Loan (ILLIAD) Account."

Link to Interlibrary Loan Account on Library Home page


You'll be taken to the ILLiad Logon screen - click on the red, "First Time Users" link just above the login boxes.

 ILLiad Logon Page

Fill in the registration forms, submit, and you're all set to start requesting items.

Interlibrary Loan & Document Delivery ... Requesting a Book That Is Checked Out or on Hold

If a book is checked out or on hold, you can request it from our BorrowItnow partner libraries if they have a copy to loan.  Check on availability and place the request by clicking on the BorrowItNow icon in the book's catalog record.  It takes about a week to receive items requested from BorrowItNow. See the BorrowItNow library guide for more details. 


If the book is not available from BorrowItNow, go back to the ASU catalog record and click on the Request icon, as shown in the Request Book from an ASU Library section. Submitting the request will place a hold on the book so you can put yourself in line to check it out when it comes back.  This may take up to two weeks, but it could be longer if there are other holds ahead of you. See the Recall Policy for complete details on the service.


Interlibrary Loan & Document Delivery ... How to Submit a Request Directly From a Database

When you are in a library database, such as ABI/Inofrm, you'll be using the yellow "Get It @ ASU" button to determine if the ASU Library has the item online. 


Article Entry in ABI/Inform

Article in ABI/Inform without full text

Get It @ ASU Results

Get It @ ASU results page with link to interlibrary loan request


When Get It @ ASU indicates that the article is not online, you may use the link to request the item via the Interlibrary Loan/Document Delivery service.  When you click on the "Request through Interlibrary Loan" link you'll be taken to the ILL Logon screen and once you log in, the journal article request form will be automatically filled in by the system.   All you have to do is check the form for accuracy and hit the submit button.

Interlibrary Loan & Document Delivery ... How to Submit a Request Manually

You may also submit a request manually.

  • Log in to your ILL account
  • In the left column under "New Request", select the appropriate type of form for your request (ex."Article" for a journal article, "Book" for borrowing a whole book", "Book Chapter" when you just want a section of the book, etc.)
    Note that textbooks cannot be requested through interlibrary loan since loan periods are too limited for a semester course and because most libraries will not lend them out.
  • When the form appears, fill it in with as much information as you have, then click submit.

Including the ISSN (International Standard Serial Number) on a journal article request will result in a faster retrieval of the item.  You can usually find the ISSN for a journal by searching Google with the name of the journal and ISSN. 


"journal of social marketing" ISSN

Interlibrary Loan & Document Delivery ... Viewing a Requested Article

After you submit a request, your account will show the request as "Outstanding" and give the status. Once the request is received, your account will have the request in the "Electronically Received Articles" section.  You will also be sent an email indicating that the item is now available.  Items stay in your account for 60 days and you may view online, print or download during that time.  After 60 days, the article is removed and the only way to get the article back is to submit another request for it.


Request Transactions Tracking in Your ILL Account  

Your Librarian

Jenny Mueller-Alexander's picture
Jenny Mueller-Alexander
Areas of expertise
Business, Economics, & Entrepreneruship
Ira A. Fulton Engineering: Polytechnic School &
ASU Libraries @ Polytechnic campus
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