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Esri Software at ASU

Covering all aspects of accessing Esri's online and desktop software for the ASU community

ArcGIS Pro (Offline Use)

*** An internet connection is initially required to enable offline use ***

If you have encountered the following error and need to recover a lost online license, please refer to the bottom of this page:
ArcGIS Pro Error Dialog box Stating "This account cannot be used to authorize ArcGIS Pro as it has already been configured to use in offline mode on some other device."


STEP 1. ACCESS ARCGIS PRO SETTINGS

  • From the main menu, choose Settings.

A screenshot of the ArcGIS Pro home page, where users can create or open projects.

  • Alternatively, choose 'project' if you're currently in an active ArcGIS Pro project.

         A snippet of the toolbar within an ArcGIS Pro project

STEP 2. ENABLE OFFLINE USE

  • Within settings, select 'Licensing' within the second set of options.
  • Check the box for "Authorize ArcGIS Pro to work offline".A screenshot of the licensing settings within ArcGIS Pro
  • A pop-up box will appear, asking if you'd like to still access your content that's hosted on ArcGIS Online while checking out a license. Choose "Yes". You will be prompted to log in again.

         A warning box within ArcGIS Pro asking if the user would still like to access their portal content.

  • You are now enabled to work offline.

RECOVER AN OFFLINE LICENSE

Only one device can be authorized for ArcGIS Pro offline use at a time.

If a user authorizes ArcGIS Pro for offline use and somehow loses access to the device on which offline use was activated, that user will be unable to authorize ArcGIS Pro on any other device. Upon trying, the user will receive a message indicating that, "The account cannot be used to authorize ArcGIS Pro as it has already been configured to use in offline mode on some other device." 

ArcGIS Pro Error Dialog box Stating "This account cannot be used to authorize ArcGIS Pro as it has already been configured to use in offline mode on some other device."


These situations require that the organization administrator, the Map and Geospatial Hub, escalate the matter to Esri. Technical teams at Esri will need to reset the user's ArcGIS Pro license.

If you need to recover your , please submit a service request that includes a screenshot of the overview page while logged into ArcGIS Online. The screenshot must include both your ArcGIS Online username and the Subscription ID. See a sample screenshot of the necessary information below.

An example screenshot of what a user should send in their service request


 

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