Esri Software at ASU

*** An internet connection is initially required to enable offline use ***

If you have encountered the following error and need to recover a lost online license, please refer to the bottom of this page:

STEP 1. ACCESS ARCGIS PRO SETTINGS

• From the main menu, choose Settings.

• Alternatively, choose 'project' if you're currently in an active ArcGIS Pro project.

STEP 2. ENABLE OFFLINE USE

• Within settings, select 'Licensing' within the second set of options.
• Check the box for "Authorize ArcGIS Pro to work offline".
• A pop-up box will appear, asking if you'd like to still access your content that's hosted on ArcGIS Online while checking out a license. Choose "Yes". You will be prompted to log in again.

• You are now enabled to work offline.

RECOVER AN OFFLINE LICENSE

Only one device can be authorized for ArcGIS Pro offline use at a time.

If a user authorizes ArcGIS Pro for offline use and somehow loses access to the device on which offline use was activated, that user will be unable to authorize ArcGIS Pro on any other device. Upon trying, the user will receive a message indicating that, "The account cannot be used to authorize ArcGIS Pro as it has already been configured to use in offline mode on some other device." 

These situations require that the organization administrator, the Map and Geospatial Hub, escalate the matter to Esri. Technical teams at Esri will need to reset the user's ArcGIS Pro license.

If you need to recover your license, please submit a service request that includes a screenshot of the overview page while logged into ArcGIS Online. The screenshot must include both your ArcGIS Online username and the Subscription ID. See a sample screenshot of the necessary information below.